Seamlessly integrate online experience with voice-assisted service to drive conversion rates.
Create In-store experiences for Online customers
Jacada® SalesEngage increases conversions and lowers abandon rates by digitally enabling your call center agents to offer customers an “in-store” experience, seamlessly integrating the online experience with voice-assisted service.
Your sales agents will have insight like never before. They will have full details regarding the customer journey on your website, what page visitors are on, which ones they visited, what data they have entered, and what is in their shopping cart.
Connect Seamlessly With Voice-Assisted Service
(Yeah, that’s one of our patents)
When a customer decides to call for help, Jacada SalesEngage offers a concierge service, bypassing your IVR and providing Joe direct access to your next available agent. And that agent will be well armed to provide assistance thanks to having immediate and detailed knowledge about the customer , the web pages he visited, the products he viewed and his intent – ensuring the call is off to a smooth start.
Because chat is so last year
As soon as the customer is connected by phone to your agent a digital Engagement Room appears, enabling he and your agent to exchange information and collaborate. Your agents can share product brochures, forms, documents, co-browse and video chat, and the customer can conveniently supply required information, images and documents as well.
For longer sales cycles or complicated transactions, the Engagement Room can persist beyond the call, enabling customers and your agents to continue to share information. It can even alert your agents when the customer has re-entered the Engagement Room, enabling your agents to re-engage, by phone if needed, and complete the sale. And thanks to the Engagement Room, now any agent can speak with the customer after the initial call and have the full context of all previous interactions.
Life isn’t one-size-fits-all
Knowing more about the customer enables you to offer the right solution or product. Your agents will understand not only his intent, but also his key demographic and behavioral information that will enable them to effectively close the sale and even increase the deal size through up-sell and cross-sell offers, delivered effectively and seamlessly through the Engagement Room.
The magic is in the details
Understanding the customer journey not only ensures you provide a seamless experience, but also enables you to improve the selling process, lower abandonment rates and objectively measure the ROI. And we’re not talking about tables and tables of raw data – everything is presented in easy to understand charts and graphics even your CMO will love.
Jacada SalesEngage. Now you’re talking!
Learn More about Jacada SalesEngage
Interested in how your business can begin digitally enabling your call center agents to offer customers an “in-store” experience? Contact us today!